Kuwait Times, Tuesday, Aug 4, 2020 | Zul Hijjah 14, 1441
Zain offers wide range of digital and cloud solutions to corporate customers
Kuwait:
Zain, the leading digital service provider in Kuwait, announced the
offering of a wide range of digital and cloud solutions to corporate customers,
allowing them to increase operational efficiency and empower remote working
during the COVID-19 pandemic over Zain’s superfast and nationwide network.
Zain offers these solutions as part of its national commitment towards the
nation during this crisis, through which the company reflects its role as a
leading Kuwaiti private sector organization by making its tech capabilities
available. The company is keen on offering the most advanced services and
solutions as per the highest international standards to facilitate the
continuous operation of government entities and companies of all sizes, while
serving their unique needs during the current situation, all while empowering
them into digital transformation.
The services and solutions Zain offers include @Lasilki, a world-class
Push-to-talk (PTT) service that enables corporate customers, SMEs, and public
sector entities to reliably and securely communicate with their employees,
volunteers, or others, whether individuals or large groups. The service is
compatible with Zain’s nationwide LTE 4G network for solid and fast
communication over long distances. @Lasilki features a wide range of advanced
devices that allows each organization to choose the device that best suits their
needs. The service also comes with the dispatcher management application in the
control room and more features to guarantee the highest operational efficiency.
Zain also offers Vehicle Tracking System (VTS) and Fleet Management services,
which allow corporate customers who own fleets of vehicles for e-commerce or
other purposes to track their vehicles over an M2M (Machine-to-Machine)
platform. By installing smart devices on their vehicles, business owners are
able to smartly manage their fleets and gain actionable data and detailed
insights, enabling them to reduce fleet-related costs, as well as optimize
delivery and maintenance procedures.
Additionally, Zain offers Hosted Collaboration Solutions (HCS and HCS+) that
feature a wide range of contact center and customer service solutions, allowing
corporate customers to build and operate their own integrated contact centers
capable of operating remotely and from home. This contributes to increasing
customer satisfaction levels and ensuring fast and reliable customer service
during the crisis. Zain HCS and HCS+ solutions include Interactive Voice
Response (IVR), call recordings, advanced call queues, and much more. The
solutions support eight different languages to facilitate communication with all
customers.
Zain strongly believes in the crucial role played by private sector
organizations in supporting social and economic sustainability projects,
especially during crises. Springing from its growing commitment towards
practicing its social responsibility, the company is committed to printing a
positive print through all its activities. This has led Zain to embrace the most
crucial issues in the community, including the support of the country’s entities
by making its tech capabilities available.